FENESTRAmiami

Privacy Policy

Last updated: November 12, 2026

Fenestra Miami ("we") makes and installs custom curtains and blinds in the Miami area. This page explains what information we receive when you contact us and what we do with it.

What we collect

• When you write to us on WhatsApp or Instagram, call us or send an email: your name, phone number or account name, your messages, and the photos and details you choose to send (for example window sizes and the address for an in-home measurement).
• If you place an order: the details needed to complete it, such as your name, address, the items ordered and payment records.
• The request form on this website does not send anything to our servers. It opens WhatsApp with your message already typed, and you decide whether to send it.
• This website does not use advertising or analytics cookies. Our hosting provider keeps standard technical logs (IP address, browser type, time of request) for security, and the fonts on the site are loaded from Google Fonts.

How we use it

• To answer your questions and prepare a quote.
• To schedule the measurement, make and install your order, and provide support afterwards.
• To keep the order and accounting records we are required to keep.

We do not sell your personal information and we do not share it with third parties for their own marketing.

Who we share it with

Only with those who help us serve you, and only what they need:

• Messaging and phone providers: WhatsApp Business Platform and Instagram (Meta Platforms, Inc.) and our telephone service provider.
• Software providers that host our customer records and help us reply to messages. Some first replies may be prepared with the help of automated tools; our team reads the conversations and takes over.
• Our partner workshop and installers in Florida, who receive the name, address, phone number and window details required for your order.
• Authorities, when the law requires it.

How long we keep it

We keep conversations and order records for as long as needed to complete your order and support it afterwards, and as long as the law requires. If you only asked a question and did not order, you can ask us to delete the conversation at any time.

Your choices

• You can ask us for a copy of your information, to correct it or to delete it.
• You can ask us to stop messaging you at any time. Just tell us in the chat.

To make a request, email miami@fenestra-design.com or call +1 305 404 5155.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes

If this policy changes, we will publish the new version on this page and update the date above.